Frequently Asked Questions
General Questions
Who is Chris Downing and what will you gain by working with him?
Chris Downing is a celebrity trainer and motivational coach who is passionate about helping others tap into a greater version of themselves through fitness, mindfulness, and personal development. Chris believes that true success is when it leaves his home and enters someone else’s home, so his ultimate goal is to help YOU succeed. This isn’t just another app… this is an EXPERIENCE.
What are the membership options?
Chris doesn’t believe that his desire to empower, love, and inspire others should be limited to just one particular group/people. HIs desire is to bring out the best in all mankind and in order to do that, he has created various affordable membership options to meet the diverse needs of his audience.
To see these options, please visit the Join Page.
How can I contact customer service?
How can I contact customer service?
How do I cancel my membership?
Scroll to the bottom of the page and click on “Dashboard”. Under the Billing, choose “Change Plan” and there will be an option to cancel your subscription.
What does your refund policy look like?
You will have a 7 day trial period before you are charged. Once your trial period has ended, you will no longer be able to request a refund. Please be sure to cancel before the 7 days are up if you don’t wish to be billed for this purchase.
Billing and Account Questions
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
Playback Questions
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
